On November 9, 2026, Galxe announced it would close Quest, ID, Passport and related services, with campaign reward claims ending in December. The team and brand are being consolidated under Gravity. Users have until before December 15 to claim outstanding campaign rewards. Smart Savings balances and unwithdrawn staked $G will go through a separate process.
“Gravity will continue operating as usual, with no changes to the G token as part of this transition,” Galxe said. The closure covers the Galxe services around the chain; Gravity itself will keep running. The announcement also lists $G held in wallets on Gravity Alpha Mainnet among the assets covered by claim instructions to come.
Campaign participation ends before reward claims
Galxe has already stopped new activity in several products. Spaces can no longer create campaigns, new Galxe+ and Galxe Score subscriptions are unavailable, and Galxe Passport minting has stopped. These restrictions took effect on the announcement date. They do not wait for the final website cutoff.
For existing campaigns, December 5, 2026, is the last day to participate. Galxe says no campaigns will remain active after that date. Reward claims close on December 15, when the entire Galxe website is scheduled to become read-only. The notice tells users to claim outstanding rewards before December 15, but gives no cutoff time or timezone for its calendar dates.
The platform’s existing terms for Earndrop describe a token-distribution service that lets projects reward users according to predefined eligibility criteria. Claims can incur gas or network charges controlled by the underlying blockchain. The terms also warn that users may forfeit unclaimed tokens under the relevant project’s terms. They specify no common destination for rewards left unclaimed when the website closes.
Galxe’s Quest terms place responsibility for campaign creators’ data and third-party integrations on the creators. Galxe reserves the right to suspend Quests, APIs or user access without notice. The shutdown announcement gives those services a platform-wide closing schedule. Individual campaign eligibility rules still apply, and the notice leaves projects’ handling of unfinished distributions after the cutoff unexplained.
Savings balances have a separate claim process
“User assets remain safe, including Smart Savings balances, staked G that has not yet been withdrawn, and G tokens held in wallets on Gravity Alpha Mainnet,” Galxe said. That statement comes from the operator. The notice includes no contract addresses, balance figures or transactions against which to check it, and no independently reconciled accounting of balances or reserves.
Galxe says these assets will have their own claim process and timeline, with details to be published on its official X account. The notice provides no claim interface for them and does not assign them the campaign reward deadline. Users holding campaign rewards alongside savings or staked tokens have a date for claiming the rewards; instructions for their other assets are still pending.
Smart Savings had already been through a product migration. In its July announcement, Galxe said all new deposits from July 7, 2026, would be credited to Smart Balance. Existing Smart Savings users could migrate their balances or withdraw before November 1, 2026. Any balances left after that date were to migrate automatically.
The Smart Balance guide describes a payment balance powered by Latch, an omnichain yield and liquidity protocol built on Gravity. Users can spend the balance on fees across networks without repeatedly bridging assets and obtaining each chain’s native token to claim rewards. The underlying protocol’s description includes yield, but the guide explicitly says Smart Balance itself earns no yield and does not support withdrawals.
Issued Smart Balance credits are non-refundable and valid for one year, according to the guide. It lists network fees for NFT claims, Galxe Score, Passport, Galxe+ subscriptions and Smart Savings fees among their uses. Several of those services are now stopping new business or winding down. The shutdown announcement names Smart Savings, yet leaves the treatment of Smart Balance credits unexplained, including balances covered by the earlier automatic-migration policy.
What the older withdrawal instructions cover
The help page still sets out the former Smart Savings withdrawal workflow. Users would connect a self-custodial wallet, choose “Withdraw Smart Savings” and select the $USDT or $ETH vault. Before confirming, they would review the expected receipt time, network cost and transaction simulation. Those instructions fall under the earlier November withdrawal deadline. Galxe has yet to supply the separate shutdown claim procedure it has promised.
For ordinary withdrawals, the guide describes swapping $atUSD or $atETH on Gravity into $USDT or $ETH on a selected destination chain. If secondary-market liquidity was insufficient for an instant exit, users had a delayed route: burn the receipt tokens, then return after seven days to claim the underlying assets on Ethereum mainnet. The instructions direct users to the dashboard’s History tab to check their delayed withdrawal requests.
The same page warns that users lose access to withdrawals once their funds migrate into Smart Balance. Its FAQ describes Smart Balance as a balance for supported payments within the Galxe ecosystem, with no yield. These published product rules preceded the shutdown. They establish the terms of migration and withdrawal, but do not show whether either process has completed for any particular user.
The guide’s deposit instructions limit Smart Balance support to externally owned accounts. Support for smart-contract wallets is described as a future addition. The listed deposit networks are Ethereum, Arbitrum, Base, Binance Smart Chain, Polygon and Gravity. Those networks define the documented scope of the existing product; Galxe has not published them as an eligibility list for the forthcoming asset claims.
Under Galxe’s standing wallet terms, the company neither offers its own digital asset wallet nor controls users’ connected wallets. The terms also say Galxe will never request or receive a copy of a user’s private keys. The closure notice asks for no keys or token transfers to a recovery address. It directs users to the company’s official X account for the new claim instructions.
